Returns, Duties and Shipping

Shipping

Please note, shipping service has been affected by Covid-19 outbreak and delivery may take longer than usual. Our team will make sure to keep you updated and provide information should anything change. Once your order is placed, our customer care team will follow up with an email confirmation. Please allow two business days to process the order. Additional time is needed during the holidays and peak periods. Shipping may take up to 10 business days towards all destinations. Our team provides tracking number as soon as the goods are dispatched and will monitor the delivery process. For any questions or concerns about delivery please contact customerservice@materieltbilisi.com

Customs Duty and Customs Clearance Fee

Materiel is not responsible for the customs duty and the customs clearance fee. You may be charged custom fees for something purchased online. For more information please contact your local customs office.

Returns and Exchanges

If you wish to make a return or exchange an item, please make sure it’s done within 14 days from delivery. The returned item must be in its original condition – unused and unaltered – all tags must be attached. Pre orders are not eligible for returns or exchanges. Discounted items are both returnable and exchangeable unless stated. Please note, if the item is listed under the Final Sale category, it cannot be returned or exchanged. Customers are responsible for the return costs.

Refunds

A refund will be issued on the original payment method within 3 business days of receiving the return. Additionally, 3 business days are needed to receive the payment. Please note, this is the normal bank procedure and Materiel has no control over it. By purchasing Materiel goods via this platform, you accept the policies stated above. Please read them carefully. The terms stated above have the same meaning as the General Terms and Conditions