Returns

Returned items must comply with out return policy:

  • Notify within 2 weeks - Notification about returning the unwanted item must be communicated within 2 weeks after delivery.
  • All fees related to delivery/returns are responsibility of the purchaser.
  • Item must be unworn, unwashed, unused with all the original tags/labels attached.
  • Return must be made with the proof of purchase.
  • Shoes with marked soles, without original packaging, or in a damaged box will not be accepted.
  • Discounted items are not eligible for returns.
  • Accessories are not eligible for returns.
  • Refunds will be made within 3 working days after receiving the item.
  • If the return item doesn’t meet the return policy terms, company remains the right to refuse to refund the purchaser.
  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com 
  • Store credits are valid for 1 year

Exchanges

Exchange items must comply with out return policy:

  • Notify within 2 weeks - Notification about exchanging the unwanted item must be communicated within 2 weeks after delivery.
  • All fees related to delivery/returns are responsibility of the purchaser.
  • Exchanges for the same item in a different size will not incur any additional charges.
  • If exchanging into a lower price product a partial credit is issued by the company.
  • If exchanging into a higher price product, additional cost must be covered by the purchaser.
  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com

Taxes and duties 

The prices of products are expressed in USD, inclusive of taxes, but excluding customs duties.

You may be charged customs duties for something purchased online because: Duties are not included in the price of the goods you purchase online.

Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

Materiel cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

 

We work very hard for your satisfaction so please respect our return/exchange policy in case of any complications.

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