Delivery & Returns

Returns

Returned items must comply with out return policy:

  • Notify within 3 days
- Notification about returning the unwanted item must be communicated within 3 days after delivery.
  • All fees related to delivery/returns are responsibility of the purchaser.
  • Item must be unworn, unwashed, unused with all the original tags/labels attached.
  • Return must be made with the proof of purchase.
  • Shoes with marked soles, without original packaging, or in a damaged box will not be accepted.
  • Discounted items are not eligible for returns.
  • Accessories are not eligible for returns.
  • Refunds will be made within 3 working days after receiving the item.
  • If the return item doesn’t meet the return policy terms, company remains the right to refuse to refund the purchaser.
  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com 
  • Store credits are valid for 1 year

Exchanges

Exchange items must comply with out return policy:

  • Notify within 7 days - Notification about exchanging the unwanted item must be communicated within 7 days after delivery.
  • All fees related to delivery/returns are responsibility of the purchaser.
  • Exchanges for the same item in a different size will not incur any additional charges.
  • If exchanging into a lower price product a partial credit is issued by the company.
  • If exchanging into a higher price product, additional cost must be covered by the purchaser.
  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com

We work very hard for your satisfaction so please respect our return/exchange policy in case of any complications.