Delivery Information

Can my order be delivered internationally? 

In order to bring you a better online shopping experience, we have partnered with Aramex and Georgian Post. Just select your shipping country and start shopping.

If you would like assistance with an international order, please email us at info@materieltbilisi.com.

Thank you!

What is the status of my international order?

You may check the status of your international order by visiting the www.aramex.com or www.gpost.ge (depends which courier service you choose, regarding pricing and delivery dates).

What is the return policy for international orders? 

If for any reason you are not satisfied with your purchase please contact us via email and we will provide you with further instructions on how to request a return. 

There is no refund available for international orders, only exchange. You can keep a store credit for one month after returning the product to us.

We are not responsible for delivery costs and other custom duties or taxes.

Please note, you have 14 days from delivery date to return your product. Any product marked as FINAL SALE, are final sale and cannot be returned or exchanged.

How do I initiate a return for my order?

To request a return for your internationally shipped order, please contact us via email at info@materieltbilisi.com.  We will provide you with return instructions as well. 

Please note that MATÉRIEL TBILISI is not responsible for lost packages.

How will I know the total cost of my order? 

Just add items to your basket and proceed to Checkout. We will calculate and display the order total, including shipping cost from our warehouse in Georgia to your selected international destination.

Please note that custom duties and taxes are not included in the costs you pay to MATÉRIEL TBILISI.

How much does international shipping cost? 

International shipping is calculated based on multiple factors, including the destination country, desired shipping speed, number of items purchased, and total weight of the items. International shipping will be calculated during the checkout process. 

How much duty and taxes are charged on international orders? 

Duties (or Customs tariffs) are set by the destination country’s Customs and Revenues authorities. The total duties are calculated based on a combination of factors, including the country of origin in terms of where the goods were manufactured and the classification of that merchandise as defined by a harmonized system adopted by the countries. International taxes (such as Value Added Tax, or VAT) are set by the destination country.

For additional information please contact you country’s Customs.

How can I track my international order? 

You can track the progress of your international package(s) by clicking here. 

Who should I contact if I have questions related to my international order after I checkout? 

Please contact us via email at info@materieltbilisi.com, and we will gladly assist you with any questions relating to your international order. 

Can I purchase or redeem international gift cards? 

Unfortunately we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.