Returns & Exchanges

Returns


Returned items must comply with out return policy:


  • Notify within 3 days
- Notification about returning the unwanted item must be communicated within 3 days after delivery.

  • All fees related to delivery/returns are responsibility of the purchaser.

  • Item must be unworn, unwashed, unused with all the original tags/labels attached.

  • Return must be made with the proof of purchase.

  • Shoes with marked soles, without original packaging, or in a damaged box will not be accepted.

  • Discounted items are not eligible for returns.

  • Accessories are not eligible for returns.

  • Refunds will be made within 3 working days after receiving the item.

  • If the return item doesn’t meet the return policy terms, company remains the right to refuse to refund the purchaser.

  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com




Exchanges


Exchange items must comply with out return policy:


  • Notify within 7 days - Notification about exchanging the unwanted item must be communicated within 7 days after delivery.

  • All fees related to delivery/returns are responsibility of the purchaser.

  • Exchanges for the same item in a different size will not incur any additional charges.

  • If exchanging into a lower price product a partial credit is issued by the company.

  • If exchanging into a higher price product, additional cost must be covered by the purchaser.

  • For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com




We work very hard for your satisfaction so please respect our return/exchange policy in case of any complications.