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Returns
Returned items must comply with out return policy:
Notify within 3 days - Notification about returning the unwanted item must be communicated within 3 days after delivery.
All fees related to delivery/returns are responsibility of the purchaser.
Item must be unworn, unwashed, unused with all the original tags/labels attached.
Return must be made with the proof of purchase.
Shoes with marked soles, without original packaging, or in a damaged box will not be accepted.
Discounted items are not eligible for returns.
Accessories are not eligible for returns.
Refunds will be made within 3 working days after receiving the item.
If the return item doesn’t meet the return policy terms, company remains the right to refuse to refund the purchaser.
For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com
Exchanges
Exchange items must comply with out return policy:
Notify within 7 days - Notification about exchanging the unwanted item must be communicated within 7 days after delivery.
All fees related to delivery/returns are responsibility of the purchaser.
Exchanges for the same item in a different size will not incur any additional charges.
If exchanging into a lower price product a partial credit is issued by the company.
If exchanging into a higher price product, additional cost must be covered by the purchaser.
For additional questions please contact us at (+995) 32 2 99 68 18 or email at info@materieltbilisi.com
We work very hard for your satisfaction so please respect our return/exchange policy in case of any complications.